At Penteract Technologies, we deeply value the trust you place in us. As we strive to seamlessly connect CRM technology with people, ensuring the protection and privacy of your personal information remains at the forefront of our priorities.

1. Introduction This privacy policy outlines our commitment to safeguarding your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).

2. Collection of Personal Information We may collect personal details including, but not limited to, your name, email address, phone number, company details, and other contact information. This information is primarily sourced from:

• Direct interactions (e.g., signing up for our services, consultations, etc.)
• CRM technology data
• Automated technologies and interactions

3. Purpose of Collection We collect and process your personal information primarily to:

• Offer you personalised services
• Improve our products and services
• Comply with legal obligations
• Communicate effectively with you

4. Sharing & Disclosure We pledge not to sell, lease or trade your personal information to third parties without your consent, except for purposes required by law or as specified in this policy. Certain third-party service providers might have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purposes.

5. Data Security We employ a range of technological and operational measures to ensure the safety of your personal information against unauthorised access, alteration or destruction.

6. Data Retention We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.

7. Your Rights In accordance with POPIA, you have the right to:

• Access your personal data
• Correct any mistakes in your data
• Request the erasure of personal data
• Object to the processing of your data

8. Cookies and Tracking Our website may use cookies and other tracking technologies to improve user experience and gather usage data. You have the right to accept or decline cookies.

9. Updates to this Policy We may periodically update this privacy policy. Any changes will be posted on this page, and if significant, will be communicated directly to our users.

10. Contact Us For questions about this privacy policy or our privacy practices, please contact us at info@penteract.tech.